At Forever Herbal Products (FHP World), we believe that wellness is not only about what you consume but also about the experience you have in receiving it. Our shipping and delivery process is designed to ensure that your healthcare, wellness, herbal supplements, Ayurvedic formulations, de-addiction support products, and lifestyle-improving goods reach you in the safest, most efficient, and most reliable way possible.
This Shipping & Delivery Policy (“Policy”) outlines in detail how orders are processed, packed, shipped, and delivered to our customers across India and internationally. Since we deal in healthcare and wellness products, we understand that timely and secure delivery is critical. This Policy therefore provides transparency regarding expected delivery times, shipping methods, associated costs, handling procedures, international customs duties, and customer obligations.
This document applies to all purchases made through our official website fhpworld.in, mobile applications, authorized affiliates, and distribution partners.
This Policy applies to:
All retail customers who purchase directly through our e-commerce store.
Subscription customers who receive periodic wellness or supplement deliveries.
Bulk and wholesale orders placed by distributors and affiliates.
Domestic (India) and international shipments.
All shipping methods including standard delivery, express shipping, and special temperature-controlled shipments (where applicable).
It does not apply to purchases made through unauthorized sellers, third-party resellers, or non-official online platforms.
Standard Processing: Orders are typically processed within 24–48 working hours of confirmation, excluding Sundays and public holidays.
Cut-off Time: Orders placed after 2:00 PM IST are processed the next working day.
Order Verification: For high-value or bulk orders, we may require additional verification via phone or email before processing.
Pre-Order/Backorder Items: If a product is out of stock or on pre-order, expected processing times will be clearly mentioned on the product page.
Since our products fall under the category of healthcare and wellness supplements, packaging is a priority:
Hygienic Handling: All products are packed in sterilized environments, using tamper-proof seals.
Protective Materials: Cushioning, bubble wrap, corrugated boxes, and water-resistant covers are used.
Labeling: Each shipment is labeled with the product name, batch number, manufacturing date, and expiry date for compliance.
Discreet Packaging (Optional): For sensitive wellness or de-addiction-related products, discreet outer packaging is available upon customer request.
We deliver across all states and union territories in India, including Tier-1 cities, rural areas, and remote locations where courier services are available.
Standard Delivery: 3–7 business days, depending on destination.
Express Delivery: 1–3 business days in major metro cities.
Cash on Delivery (COD): Available for selected pin codes; additional handling charges may apply.
Delivery Partners: We partner with leading logistics providers like Bluedart, Delhivery, DTDC, India Post, and other trusted couriers.
FHP World ships to over 50 countries worldwide.
Transit Times: Typically 7–21 business days, depending on customs clearance and destination country.
Courier Partners: DHL, FedEx, UPS, Aramex, and other international carriers.
Customs & Duties: Customers are responsible for any import duties, taxes, or customs clearance fees levied by their local authorities.
Restricted Countries: We may not be able to deliver herbal or supplement products to countries with strict import regulations (e.g., UAE, Singapore, certain EU countries).
Free Shipping: Available on domestic orders above ₹999 (conditions apply).
Flat Rate Shipping: Standard rates are applied for domestic orders below the free shipping threshold.
International Shipping Charges: Calculated at checkout based on weight, volume, and destination.
Express Shipping Fees: Optional and displayed before checkout.
Once your order has been dispatched:
You will receive an email/SMS/WhatsApp notification with tracking details.
You can track your package directly on our website or the courier partner’s portal.
Tracking updates may take up to 24 hours to reflect after dispatch.
First Attempt: Our courier partners will make the first delivery attempt at the provided address.
Second Attempt: If unsuccessful, a second attempt will be made within 48 hours.
Unsuccessful Deliveries: If the customer is unavailable or provides incorrect information, the order may be returned to our warehouse. Reshipping will incur additional charges.
While we strive to deliver on time, delays may occur due to:
Unforeseen courier disruptions.
Customs clearance delays.
Natural disasters, strikes, or pandemics.
Government restrictions on herbal/healthcare imports.
FHP World will not be liable for delays caused by circumstances beyond our control, but we will make every effort to notify customers promptly.
Temperature-Sensitive Items: Certain herbal extracts may require climate-controlled shipping.
Legal Compliance: Some products may not be shipped internationally due to import/export restrictions.
Product Expiry Management: We ensure that all shipped products have adequate shelf life remaining at the time of delivery.
Customers are expected to:
Provide a complete and accurate delivery address.
Ensure availability at the time of delivery.
Pay applicable customs duties and taxes (for international orders).
Inspect the package upon receipt and report damages within 48 hours.
If you receive a package that is:
Damaged: Contact our support team with photos of the damaged product and packaging.
Missing Items: Report missing products within 48 hours of delivery.
Incorrect Items: We will arrange a replacement or refund as per our Return & Refund Policy.
For customers subscribed to monthly wellness packs or supplements:
Orders are automatically shipped at the agreed frequency.
Customers can modify, pause, or cancel subscriptions through their account dashboard.
Failed payments or address changes may delay subscription shipments.
FHP World complies with export documentation requirements. However, we cannot control the decision of local customs authorities to approve or reject an imported shipment.
If customs reject a shipment: Refunds may be issued after deducting shipping fees.
If customs seize/destroy a shipment: We will not be responsible, as customers must ensure product legality in their country.
We reserve the right to:
Refuse shipment of orders flagged as high-risk by our payment gateway.
Request additional identification documents before dispatching high-value orders.
Our customer care team is available to assist with shipping and delivery concerns via:
Email: vijayforever6@gmail.com
Phone/WhatsApp: +91-9781985819
Business Hours: Monday–Saturday, 10 AM – 7 PM IST
FHP World may update this Shipping & Delivery Policy from time to time to reflect changes in law, logistics partners, or business operations. Customers are encouraged to review this page regularly.
Q1: Do you ship internationally?
Yes, we ship to over 50 countries. Shipping costs and delivery times vary.
Q2: Can I change my delivery address after placing an order?
Yes, if the order has not yet been dispatched. Contact our support team immediately.
Q3: What if my order is delayed?
You will be notified of any delay, and we will assist in tracking or rescheduling delivery.
Q4: Do you offer same-day delivery?
Currently available in selected metro cities for express orders placed before 11:00 AM IST.
Q5: Are shipping charges refundable?
Shipping fees are non-refundable unless the delay/error was caused by us.
This Shipping & Delivery Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Ludhiana, Punjab, India.
