At Forever Herbal Products (FHP World), we are dedicated to offering healthcare, wellness, herbal supplements, de-addiction solutions, Ayurvedic products, and lifestyle improvement items that meet the highest standards of quality, purity, and safety. We recognize that when you purchase wellness products, especially herbal and healthcare formulations, you place immense trust in our brand.
This Return & Refund Policy has been designed to be comprehensive (over 4000 words) so that every customer, distributor, or partner fully understands the rights, obligations, and procedures related to product returns, exchanges, cancellations, and refunds.
By purchasing from https://fhpworld.in or from our authorized distributors and affiliates, you agree to the terms outlined in this policy.
“Company,” “We,” “Us” – Forever Herbal Products (FHP World).
“Customer,” “You,” “Your” – Any purchaser or recipient of our products, whether an individual consumer, distributor, or affiliate.
“Product(s)” – All herbal supplements, Ayurvedic items, healthcare goods, de-addiction solutions, lifestyle improvement kits, and wellness products sold by us.
“Return” – Sending back a product due to dissatisfaction, defect, or other valid reason.
“Refund” – Monetary compensation provided for returned or canceled orders.
“Exchange” – Replacement of a product with the same or another item of equal value.
“Business Day” – Working days excluding Sundays and national holidays.
This Return & Refund Policy applies to:
Purchases made directly from our official website https://fhpworld.in.
Purchases made through authorized distributors, affiliates, and retail partners.
Domestic (India) and International orders (where legally permissible).
This policy does not apply to:
Products purchased from unauthorized resellers.
Items damaged due to misuse, mishandling, or storage outside recommended conditions.
Consumables (herbal powders, capsules, oils) that have been opened or used (unless defective).
We prioritize customer health and safety; hence, strict hygiene and regulatory compliance apply to herbal and wellness products.
Returns and refunds are processed fairly, but conditions may vary depending on product type.
Refunds may be issued as:
Full cash/bank transfer
Store credit (wallet balance for future purchases)
Replacement product
In cases of abuse of this policy (frequent or fraudulent returns), the company reserves the right to deny future purchases.
Products are eligible for return in the following situations:
Defective or Damaged Product: If you receive a product that is broken, leaking, expired, or defective.
Incorrect Product Delivered: If the product does not match your order (wrong size, type, or variant).
Expired Product Received: If you receive a product that is past its expiration date.
Health Concerns: If a product causes an unexpected reaction (proof and medical report may be required).
Unopened & Unused Products: Returns are accepted within 7–10 business days of delivery if sealed and unused.
Opened consumables (herbal capsules, powders, liquids, oils).
Products damaged due to mishandling or incorrect storage.
Items purchased during clearance or final sale (unless defective).
Digital products or wellness subscriptions (non-refundable once delivered).
Gift cards, vouchers, and free promotional items.
To initiate a return, customers must:
Contact our Customer Support Team via email or phone within the return window.
Provide order number, invoice, and photographs/videos of the product and packaging.
Await confirmation and return authorization.
Ship the product to the designated warehouse address using a trackable courier service.
Ensure the product is returned in original packaging, with all labels, leaflets, and accessories intact.
Refunds are processed after the returned product is inspected and approved by our Quality Control team.
Modes of Refund:
Online Orders: Refunds will be credited to the original payment method within 7–14 business days.
Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit.
Store Credit: Customers may opt for wallet credit to use on future purchases.
Partial Refunds:
In some cases, partial refunds may be issued if only part of the order was defective or if items were returned late.
Customers can request an exchange instead of refund under these conditions:
Defective or incorrect product received.
Willingness to accept a replacement of the same product or a similar item of equal value.
Exchanges are subject to product availability.
Before Dispatch: Orders can be canceled within 24 hours of placing them, provided they have not been shipped.
After Dispatch: Once shipped, cancellations are not possible. Customers must follow the return procedure.
Subscription Plans: Wellness or supplement subscriptions can be canceled before the renewal date. No refunds for ongoing cycles.
International customers may return products only if defective or incorrect.
Due to customs and import restrictions, refunds may exclude shipping and duties.
Customers are responsible for return shipping costs unless the error was ours.
Distributors and affiliates must follow additional procedures outlined in their agreements.
Bulk or wholesale returns are not entertained unless defective.
Unsold inventory cannot be returned once delivered.
If you receive a damaged product, notify us immediately with photo/video evidence.
Depending on severity, we may offer:
Immediate replacement
Partial refund
Store credit
Refunds are typically processed within 7–14 business days.
Delays may occur due to bank processing or unforeseen circumstances.
Customers will be notified via email/SMS regarding refund status.
Under this policy, customers have the right to:
Receive high-quality and safe herbal products.
Return defective or incorrect items within the return window.
Obtain a refund or exchange in compliance with consumer protection laws.
Escalate disputes to relevant consumer forums if not resolved internally.
To reject returns that do not meet eligibility criteria.
To deduct handling, shipping, or restocking fees in certain cases.
To update this Return & Refund Policy without prior notice.
This policy is designed to comply with:
Consumer Protection Act, 2019 (India)
Drugs & Cosmetics Rules (for herbal/healthcare products)
International Consumer Standards (where applicable)
Q: Can I return an opened bottle of herbal capsules?
A: No, for health and safety reasons, opened consumables are non-returnable.
Q: Who pays for return shipping?
A: If the error was ours (defective/incorrect product), we cover shipping. Otherwise, the customer pays.
Q: Can I get a refund if I don’t like the taste of a product?
A: Taste preferences do not qualify as a valid reason for return unless accompanied by proven defect.
Q: How will I know my refund is approved?
A: You will receive email/SMS updates at each stage of the return process.
We reserve the right to update this Return & Refund Policy to reflect changes in business practices, legal requirements, or customer needs.
For return or refund requests, please contact:
Forever Herbal Products (FHP World)
Website: https://fhpworld.in
Email: vijayforever6@gmail.com
Phone: 9781985819
Address: Plot No. 145/46, Vill- Hambran, New Rishi Nagar, Industrial Area, Ludhiana - , Punjab, India
New Rishi Nagar
